Careers

Senior Account Manager

We are looking for a motivated Senior Account Manager to join our dynamic and award-winning agency team.

Key Responsibilities:

Account Leadership: Strategic Management and oversight of all briefs on each client account. Timely reporting of status and key financial info to AD. Keeping the team and the client up to date with useful knowledge and information.
Control of agency Deliverables & Critical Paths: Development and Management of Critical Paths ensuring full team within client services are using and updating detailed planning tools. Responsibility for delivery of brief to deadlines. Ensuring that project deadlines and budgets are met, communicating and seeking approval of any changes.
Communications: As key contact ensure your level of client comms and the wider account teams comms are quality and highly efficient from timings / content POV. Move into advisory and consultative position with client so the value of your senior level experience is felt and set apart. Become a competent and high level presenter and coach the team on same.
Budget Control: Production of accurate budget plans and forecasts, reconciled and reported monthly, control financial admin and oversee financial information produced by team. Work with Finance to limit write off of agency hours, bill client accurately, chase unpaid invoices, do reconciliations.
Add value and enhance the brief: Determine how we can go above and beyond, add value at every opportunity and coach team to do same. Present creative work, listen to the clients feedback.
Quality Control & Supplier management: Ensure quality of deliverables to MXB and client standards, nurture and review relations. Work with Producers and the Creative Team to ensure all creative material produced and presented is legal and adheres to the regulatory Code.
Lead Issues Resolution, Escalation and Complaints Management: Internally with team ensure escalation on issues in a timely manner, communicating corrective action to team and ensuring you push solutions to Senior Team. Ensure clients are well managed during issues resolution and seek guidance from Senior Team on how best to navigate.
Presentations Development & Delivery: Lead on Proposals, Performance reports, Pitch documentation and proficient delivery of presentations. Conducting account analysis and preparing materials for client meetings including conducting competitor reviews.
Drive Campaign Performance: Proactively seek campaign data to communicate results, recommend intermediary action to drive results, oversee implementation. Gain Client testimonials for all key campaigns.
Account growth & new business conversion: Identify areas for growth with existing clients, and support NBD on key opportunities. Identify ways to grow client accounts through organic new business opportunities, lead and convert.
People Leadership: Support junior employees through their PDPs. Provide timely feedback and coaching to develop the team. Manage the work and performance of team members. Constantly update your own technical knowledge and people management skills.

Additional Capabilities:

Strategy Development & Planning capability
Executional excellence: Accurate attention to detail. Brand Guardian for each account
Effective Communicator: Displays strong communication skills (at all levels) with key client teams.
Commercial focus: Ability to financially forecast, build viable rate cards and understands the financial impact of their work.
Innovative and opportunistic: Ability to identify real potential of client brief / client account, able to lead the team to actualise it.
Highly competent at Relationship development: networking and sourcing industry leading supplier for MXB to deliver best in class products / service.
Troubleshooting: Reduction of issues on accounts and effective at issue resolution, ability to lead and implement preventative measures.
Excellence in Written and Oral Communication: displays consistent high levels of professional communication with clients.
Award submission: Ability to develop submissions that get shortlisted and deliver Award-winning campaign results.
Lead client account Growth: demonstrates the ability to diversify service and product per client. Identify areas of incremental revenue growth.
Ensure a trained and high performing team through exceptional mentorship help team excel in their performance, through on the job coaching and development.

How to Apply

Please submit a Cover Letter and a fully up to date C.V. clearly demonstrating how you meet the essential criteria set out for this role. Applications are to be emailed to info@mxb.agency.

MXB Agency is an Equal Opportunities Employer

Please complete and submit the online monitoring form provided as part of the application process.

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What to Expect at MXB

Diversity. No two days are the same. You'll be involved in all kinds of projects, working with all kinds of clients.

Support and Respect. It's everything. You may never have worked with such an affable crew, they got the skills and they're willing to share.

Autonomy. At MXB the skies the limit, no-one will hold you back but yourself. You're trusted to take responsibility for the results we know you're capable off from the minute we invite you into our team. You'll have every opportunity to unleash your extraordinary.

Development & Learning. At the Core of who we are, you grow, we grow. Be the owner of your journey and we'll provide signposts and sustenance along the way. It's a two-way street and we want to learn from you, keeping up with trends and innovations.

Authenticity. We tend not to look left or right, we're in our own lane and wear our uniqueness with pride. No outdated Management styles here, we raise leaders and empower them to do different.

Lots of Laughs. We genuinely like each other, yes all of us! Social events are a plenty, dinners, dancing and wide-open spaces. And who doesn't love a cultural happening? We'll also find fun ways to tease out every little bit of creativity in you, we all have it.

Home away from Home. Never ending coffee, chats and without doubt the making of friends for life.

Community. We care. Green initiatives and a multitude of charitable undertakings are always in our calendars.

Life happens. And flexibility is key. In 2019 we were already planning for hybrid working, home and office is our course. We've a modern perspective on hybrid working as you'd expect.

Because you're worth it. Attractive salaries, a heap of benefits but most importantly we'll make sure you feel valued every day.